Terms of sale

General conditions

These Conditions of Sale are drafted in accordance with the legal provisions of the Italian Civil Code, the Legislative Decree. n. 70/2014 regarding Information Society Services and Electronic Commerce, the Consumer Code and governing the offer and sale of products through the site www.ldilinda.com (“the Website”).

These Conditions of Sale are drafted in accordance with the legal provisions of the Italian Civil Code, the Legislative Decree. n. 70/2014 regarding Information Society Services and Electronic Commerce, the Consumer Code and governing the offer and sale of products through the site www.ldilinda.com

Products marketed on www.ldilinda.com are sold directly by da Milor S.p.A., with registered office in Milano  Via dei Gracchi 35 VAT  n.04362490155 (hereinafter referred indifferently as “Seller”).

Scope

The General Conditions of Sale apply and govern all sale contracts signed on the Website by the Seller, as identified above. The General Conditions of Sale may be subjected to modification and the User is obliged to consult them before making any purchase. It is User’s duty to check the Terms and Conditions of Sale before placing the order. Before confirming third parties’ orders, the User must check the Terms of Sale.

Conditions of Sale apply regardless of User nationality, provided that the delivery of products takes place in one of the Countries in which the site provides on-line sales service and that the Country corresponds to the one where the User has made his registration.

The purchase of products on the Site is limited exclusively to any natural person who is acting as consumer and is over the age of majority.

Consumer means any natural person acting for purposes other than trade, business, craft and professional activities.

Conclusion of the contract

These Conditions of Sale are an integral and essential part of the sale contract between the Seller and the User.

The submission of the order by the User implies full knowledge and acceptance of these General Conditions of Sale and Use and of the Privacy Policy. If the User does not agree with any term of these Conditions of Sale is requested to refrain from make any purchase on the Site.

In order to submit an online order, the User shall give all the necessary data to the Seller, to allow the correct execution of the order, according to privacy policy law. To conclude the purchasing contract the User shall send the order by following the procedure on the Site.

The submission of order obliges the User to pay the indicated price. To complete the purchase, the User is obliged to confirm the payment of the price of the products in the shopping cart. In case of failure of the payment, the order will be automatically cancelled.

After the submission of the order, the User will receive an e-mail confirming the purchase and containing the summary of the order. This communication is not to be intended as an automatic acceptance of the order. The Seller keeps the right to reject orders which are incomplete and incorrect, or order made by users with whom the Seller has an ongoing dispute concerning the payment of a previous order. In such a case the User will receive a specifically motivated rejection by e-mail.

If the products presented on the Site are not available at the time of last access or at the time of the submission of the order, the Seller will communicate to the User the unavailability of the product within 5 working days from the day after the purchase. In the case that the payment has already been done, the Seller will refund the User the price without any further compensation.

In the order form the User will find:

1. conditions of Sale and General Privacy Policy;
2. a summary of the main characteristics of each product ordered and its price;
3. the accepted payment methods;
4. delivery methods;
5. shipping costs;
6. conditions of right of withdrawal;
7. time and procedure of return of purchased products.

At all times the User can, monitor the status of the order by consulting the link / section, or by accessing the personal area.

The language of the contract is English.

Product features

The products sold on the Site are top-quality products. Seller does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards. The main characteristics of products are shown on www.ldilinda.com on each product page. The products offered for sale on www.ldilinda.com may not exactly correspond to the real garments in terms of image and colors due to the Internet browser or monitor used.

Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form.

Sales prices

Value vouchers are personalized codes which allow you to take advantage of a discount on your purchase on www.bronzallure.com.

Restrictions to the use of value vouchers:

The value voucher can be used only once, with the exception of returns; The value voucher cannot under any circumstances be exchanged for money; You may not use more than one value voucher per order; The value voucher can be applied only to one item per order; The value voucher can be applied only to items with a higher value than the voucher itself; The value voucher cannot be applied to any Sample Sale or Charity Sale items.

In accordance with consumer protection legislation, if for any reason you wish to return the item to which you applied the value voucher, you should follow the standard return procedure, as described in the section. Once your return has been accepted, the respective code will be restored to its original value. The difference in price between the value voucher and the item you purchased will be reimbursed, according to the time frame of the applicable refund procedure.

Value vouchers could not be already available. In no event shall seller be liable to user for the lack of availability of value vouchers.

Value voucher

Value vouchers are personalized codes which allow you to take advantage of a discount on your purchase on www.ldilinda.com

Restrictions to the use of value vouchers:

1. The value voucher can be used only once, with the exception of returns;
2. The value voucher cannot under any circumstances be exchanged for money;
3. You may not use more than one value voucher per order;
4. The value voucher can be applied only to one item per order;
5. The value voucher can be applied only to items with a higher value than the voucher itself;
6. The value voucher cannot be applied to any Sample Sale or Charity Sale items.

In accordance with consumer protection legislation, if for any reason you wish to return the item to which you applied the value voucher, you should follow the standard return procedure, as described in the section. Once your return has been accepted, the respective code will be restored to its original value. The difference in price between the value voucher and the item you purchased will be reimbursed, according to the time frame of the applicable refund procedure.

Value vouchers could not be already available. In no event shall seller be liable to user for the lack of availability of value vouchers.

Payment methods

For the payment of the price and of the delivery costs (if any) the User will follow the procedure specified in the order.

In the event of payment by credit card, the payment procedure takes place via a protected connection directly to the bank and the on-line payment service, to which third parties have no access. In particular, the financial information (such as, for example, the credit/debit card number or its expiry date) will be submitted, using a cyphered protocol, to other banks that supply the relative remote electronic payment services, without third parties being able to access them in any way. Furthermore, this information will never be used by the Seller for purposes other than completing the relative purchase procedures and to issue the required reimbursements in the event of product restitutions, following the exercise of withdrawal rights, or if it is necessary to prevent or report to the police any fraudulent acts perpetrated on the Web Site.

The amount of the order will be charged the day of shipment, without prejudice to the customer’s right to be refunded the amount in the event of breach by the Vendor or non-performance of the contract for any reason whatsoever.

The customer is solely responsible for all data provided and guarantees the use of credit cards of which only he/she is an authorized user.

Delivery methods

The products are delivered via affiliated couriers, directly to the User, at the delivery address specified during the order phase. In completing the registration procedure, is required for the execution of this contract and all relative correspondence, that the User authorizes the Seller to notify his/ her personal data to the curriers and/ or shipping companies used to deliver the purchased goods, in order to allow their delivery.

The Seller will do everything in its power to process the order within 2 days and in any case no later than 30 days from the following day the payment has been made. Delivery times are calculated based on working days and do not include public holidays.

This Site allows the delivery of the products to be requested at an address that is different to the User’s own, provided that it is within Country where the order can be delivered; in any case, it is responsibility of the User to specify all the necessary details for successful delivery. It is never possible to collect the products that were purchased via the Site directly from the Seller’s warehouse.

The costs and types of delivery offered may vary according to the Country and the method of delivery chosen by the User. These costs and any additional cost shall be borne by the User. The charges will be clearly and separately indicated on the order summary, before the User continues the transmission of the said order, as well as in the confirmation e-mail.

The delivery process requires that, in the event that the recipient is absent when the courier arrives, the courier leaves a card with contact details to organize a second delivery, in order to successfully complete the delivery. In the event of delivery’s failure due to the recipient’s absence at the time when courier attempts to carry out delivery, the package will remain in storage. It will be a User’s duty to take care of the collection. In the event of lack of collection within 4 days, the package will be returned to the Seller. In such a case, the contract will be considered terminated pursuant to art. 1456 of the Italian Civil Code, via simple notification from the Seller sent by email to the User and therefore the order will be considered cancelled for all purposes.

The User always has the option of checking the status of his/her order through a link, inserting his/her order number or through his/her personal area if the user has registered on www.ldilinda.com

User obligations

It is strictly forbidden for minors to place orders on the Website. The data entered when purchasing must exclusively be the actual User’s personal data and not that of third parties, or invented data. The Seller reserves the right to prosecute all breaches and abuse, in the interests of and to protect all Users.

The User shall hold the Seller harmless of all liability deriving from the issue of incorrect tax documents due to errors in the data provided by the User, who shall remain the only party responsible for the correct input of data.

Upon receipt of the products the User must check that they conform to the order, paying attention in particular that the number of packages indicated on the carrier’s letter corresponds to the number of the packages delivered and if the packaging is intact.

Any faults (e.g. tampering, damage to the packaging) must be specifically indicated directly on the courier’s transport document, and the User should refuse the delivery. At the same time the User must notify the Seller’s customer service through a dedicated link. If the User accepts the delivery of damaged or tampered products, the User shall forfeit the legal guaranty of conformity of the products.

Responsibility

The Seller shall not be liable for any disservice caused by force majeure, including but not limited to accidents, explosions, fires, strikes and/or lockouts, earthquakes, flooding or similar events which wholly or partly impede the performance of the contract within the agreed time.

The Seller shall not be liable to any party or third parties concerning damage, losses or costs incurred due to the non-performance of the contract for the above-listed reasons, and the User shall have the right to receive only the refund of the price paid.

Equally, the Seller shall not be liable for the fraudulent or unlawful use by third parties of credit cards, checks or other means of payment used to pay for the purchased products. The Seller does not have access to the User’s credit card number at any time in the purchasing procedure, as the number is transmitted directly to the manager of the banking services.

Right of withdrawal

The User may exercise the right of withdrawal and return the goods received, without any penalties and without having to specify the reason, in compliance with the terms and methods indicated below.

The User may request to return goods by completing and submitting to the Seller the online returns form within fourteen (14) days from the delivery of the goods and following the procedure laid down therein.

Goods must be returned intact, undamaged and bearing their bar-code labels and any other seals that are part of them; it is not possible to reimburse Users for goods that are returned incomplete, ruined or damaged.

As a Consumer you are entitled to various statutory warranties including a warranty that the products supplied to you conform with your contract with us. All products sold by the Vendor are covered by a guarantee for lack of conformity, as provided by the applicable law. You shall inform the Vendor of the existence of any such lack of conformity within a period of two (2) months from the day when you detected the lack of conformity. Please contact our Customer Care. The goods the User wishes to return must be delivered within fourteen (14) days, starting from the date on which the User notifies the Vendor of his/her decision to withdraw from the contract.

The cost of returning the goods will be borne by the User. On return of the goods, the Seller shall check their conformity with the terms and conditions laid down in this paragraph. If the right of withdrawal is exercised in the methods and terms indicated in this paragraph, the Seller shall refund the User any amounts received for the purchase of the goods net of delivery cost.

Whatever methods of payment are used by the User, the Seller shall arrange for the refund in the shortest possible time and in any case within fourteen (14) days from the date on which the Seller was informed of the exercise of the right of withdrawal, having checked the conformity of the withdrawal procedure and the returned goods.

The Seller generally refunds the amounts using the same method of payment used by the User when purchasing the goods. If a virtual credit card was used, or the credit card has expired, is about to expire or stolen, the User may send an email to Customer Care to agree the most appropriate repayment method.

Warranty of conformity

Pursuant to the law, the Seller is obligated to deliver goods to the User that comply with the sale contract. The Seller shall be liable to the User for any non-conformity of the Products that exist at the time of delivery of the aforementioned goods, or that occurs within two years of delivery.

To qualify for the above-mentioned guarantee, the User must notify to the Seller the non-conformity within two months from its discovery, or this right will be forfeited, by contacting Customer Services via a dedicated link: this notification must contain an accurate and complete description of the reported defects/faults.

Customer Services will respond to the User’s notification, giving instructions for the delivery of the defective product, which will be at the Seller’s expense.

The User shall be entitled to terminate the Contract and the refund of the amount paid, or, alternatively, the replacement of the product. In case of minor vice and defect, the User will be only entitled to the replacement of the product.

Any defects or damage caused by accidental means or those attributable to the User or those caused by use of the Products in a way that does not comply with its intended use or normal wear and tear, are excluded from the non-conformity and, therefore, from the legal guarantee

Applicable law

All disputes over the application, performance, interpretation or breach of the purchase contracts concluded on the website are governed by Italian law, without prejudice to local mandatory law applicable to Customer in its Country. The Application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

Amendments and updates

The Seller reserves the right to alter this Website, its policies and these General Conditions of Sale at any time, in order to offer new products and services, or to comply with legal or regulatory provisions. Users accessing the Website and submitting an order shall comply with the policies and terms of the General Conditions of Sale in force at the time of placing the order, unless such amendments have retroactive effect pursuant to the applicable law. Should any of the provisions of these Conditions of Sale be deemed invalid or void or for any reason inapplicable, the condition shall not prejudice the validity and effectiveness of all other provisions.

Terms of use

General conditions

Welcome to our website www.ldilinda.com (“Site”). These Terms of Use govern your access and use of the Site. The Access and the use of the Site, as well as the purchase of products on www.ldilinda.com, are based on the assumption that you have read, understood and accepted these Conditions of Use. This Site is managed and maintained by Milor S.p.A. with legal head office at  Milano, Via dei Gracchi 35 VAT ID n. 04362490155 (hereinafter referred  to as “Manager”), 

You will find information on orders, shipping, refunds and returns of products purchased on the Site, a registration, tips and other general information on the services provided. You can contact us by e-mail.

For further legal information, please visit sections General Terms of Sale and Conditions of Use and Privacy Policy on the Site. The Manager may amend or simply update, in whole or in part, these Conditions of Use. Therefore, the User should regularly access this section to check the publication of the latest and updated Conditions of Use. If he/her does not agree, in whole or in part with the Conditions of Use, please do not use our website.

The access and the use of the Site, including display of web pages, communication with the Manager, the ability to download product information and making purchases on the website, are carried out by our Users exclusively for personal purposes, which should in no way be connected to any trade, business and professional activities. The User is the solely liable for the use of the Site and its contents. The Manager, in fact, cannot be held responsible for any use not in compliance with applicable laws, the web site and its contents by any of its Users, prejudice to the responsibility of the Manager for willful misconduct and gross negligence. In particular, it will be the one and only responsible for the communication of information and incorrect data, or false about third parties, although they have given their consent, and in consideration of the improper use of themselves.

Finally, since each material will be downloaded or otherwise obtained by using at the User’s choice and risk, all liability for any damage to computer systems or data loss resulting from unloading falls on the User and may not be attributed to the Manager. The Manager accepts no responsibility for any damages resulting inaccessibility to services on site or from damage caused by viruses, corrupted files, errors, omissions, service interruptions, deletions of content, network problems, providers or telephone connections and / or data transmission, unauthorized access to, alteration of data, failure and / or malfunction of electronic equipment itself.

You are responsible for the safekeeping and proper use of personal information, including credentials that allow access to confidential services, as well as for any damages or injury which might arise against the Manager or third parties as a result of misuse, loss, theft of such information.

Intellectual property rights

The content of the Site, such as works, images, photographs, dialogues, music, sounds, videos, documents, drawings, figures, logos and any other material, in any format, published on the site, including menus, web pages, graphics, colors, schemes, tools, fonts, design of the web site, diagrams, layouts, methods, processes, functions and software that are part of this Site (collectively “Content”) are protected by copyright and all other intellectual property rights by Milor S.p.A. – and / or the Investment Manager and other rights holders. Reproduction in whole or in part, in any form, of the Site and / or its Content, without the express consent in writing of the Manager is forbidden.

The Manager has the exclusive right to authorize or prohibit direct or indirect, temporary or permanent, in any manner or form, in whole or in part, of the Site and its Content.

Regarding the use of the Site, you are solely authorized to view the Site and its Content. In addition, it is authorized to do all other acts of temporary reproduction, devoid of economic significance, which are considered transient or incidental, integral and essential part of the same view of the Site and its Content and all other navigation operations on the website they are only carried out for a legitimate use of the Site and its contents. The User is not authorized to make any reproduction in any medium, in whole or in part of the Site and its Content.

Any reproduction must be, from time to time, authorized by the Manager or, if necessary, by the authors of the work posted on the Site. Such reproductions must be performed only for lawful purposes and in compliance with copyright and other intellectual property rights of the operator and the authors of the work posted on the Site. The authors of the individual works published on the Site have, at all time, the right to claim ownership of their works and to object to any distortion, alteration or other modification of the works including all acts to damage done to the works, which is of prejudice to their honor or their reputation. The User undertakes to respect the copyrights of the artists who have chosen to publish their works on site or have cooperated with the Website to the creation of new expressive and artistic works which are intended for publication, but not exclusively on Site, or, again, that form an integral part. Furthermore, the User, in any case, is authorized to use, in any way and form, the Site Content or any single work protected by copyright and any other intellectual property. For example, the User can not alter or otherwise, modify the Content and the protected works without the consent of the Manager and, where necessary, of the individual authors of the works published on the Site.

Link and other websites

The Site contains hypertext links (the “links”) to other websites which have no connection with www.ldilinda.com The Manager does not control or monitor such web sites or their content. The Manager shall not be held responsible for the Content of these sites and the rules adopted by them, even with regard to privacy and processing of personal data during navigation operations. The User must pay attention when you connect to these web sites through the links provided on the Site and will have to read their terms of use and privacy policies. Let us recall that these General Conditions of Use and Privacy Policy not apply to websites operated by someone other than the Manager. The Web site provides links to other web sites exclusively to help its User in research and navigation and to allow links to other websites on the Internet. The activation of the links does not involve any recommendation or signaling of the Manager for accessing and browsing these websites, or any guarantee of their content, services or goods provided by them and sold to Internet users.

Link to www.ldilinda.com

Anyone interested in linking the Home page and other pages of the website, which are publicly accessible, please contact the Manager at the following email of the Customer Care of www.ldilinda.com. The contact is necessary to enable the requesting consent to hyperlink to www.ldilinda.com. The activation of links is granted by the Manager to the applicant free of charge and non-exclusive. The Manager has the right to object to certain links to its web site in the event that the applicant who intends to activate links on the Site, has adopted in the past unfair trade practices not conform to the uses of sector or actions unfair competition to the Manager or when the Manager themes that these behaviors can be adopted in the future, or even when the applicant has taken in the past or that it may adopt in the future actions discrediting the Manager, your own website or services. It is, in any case, forbidden the activation of deep hyperlinks (such as deep frames or deep links) to the Site or the unauthorized use of meta-tags, without the consent of the Manager.

Warnings

The Manager has made all efforts to prevent the publication on its web site of content describing or representing scenes of physical or psychological violence or which, according to the sensitivity of the site’s Users, they might be deemed to violate civil beliefs human rights and dignity of persons, in all its forms and expressions. In any case the Manager does not guarantee that the web site is appropriate or lawful in other countries outside Italy. However, if such contents are deemed to be unlawful or illegal in some of these countries, please do not access our website and if you chose, however, to access it, note that the use of services provided by www.ldilinda.com will be the sole and personal responsibility.

The Manager has also taken every precaution to ensure its Users that the contents of the Site are accurate and do not contain any incorrect or out of date, to the date of their publication on the website and, where possible, thereafter. However, the Manager does not assume any responsibility towards Users for the accuracy and completeness of the Content posted on the Site, except for its liability for tort and gross negligence and as otherwise provided by law. The Manager also cannot guarantee Users that the web site will operate continuously, without interruption and without errors or malfunctions due to Internet connection. For any problem in using our web site, please contact Milor S.p.A. A Manager will be on hand to provide assistance and to help you to restore access to the website, where this is possible. Similarly, we recommend you contact your Internet service provider or check that each device for Internet connection and access to web content is correctly activated, including your Internet browser. Although the Manager will seek to do everything possible to ensure regular access to its web site, the dynamic nature of the Internet and web content may not allow the Website to operate without any suspensions, interruptions or discontinuity due to the need to site updates web. The Manager has adopted technical and organizational measures to safeguard security of its services on the Website, the integrity of traffic data and electronic communications in the forms of use or knowledge is not allowed as well as to 

prevent risks of dissemination, destruction and loss of data and confidential information or otherwise, regarding users, on the Site, or unauthorized access to, or does not comply with the law, to such data and information.

Trade policy

The Manager has adopted a business policy; its mission consists of selling products through its services and its web site solely for the “end User”, meaning with this term a natural person who is acting on the Site, for purposes outside his trade, business or profession. If the User is not a consumer, it is pleased not use our services for purchasing on the Site, products. The Manager shall have the right to not consider purchase orders from persons who are not consumers and any other purchase order which does not comply with the Conditions of Sale and Terms of Use.